Return policy
You may return most new, unopened items within 30 days of delivery for a full refund. Shipping charges are not refundable. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns of an item with any indications that it has been used. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items should be returned in their original product packaging. Returns without a Return Authorization will not be accepted. Items that are opened or returned more than 30 days after delivery will receive a partial refund, a 30% restocking fee will be deducted from the refund. Items that are used and/or cannot be resold as NEW will receive a partial refund, a 50% restocking fee will be deducted from the refund.
Exchanges:
If you received a faulty item and need to exchange it for the same item, contact our Customer Service by email to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Refund
It takes us up to 5 business days to process returns once they arrive at our warehouse. We will send an email confirming the refund.
FedEx return label
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs.If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to the original shipping.When you receive the emailed label you will need to print it out and attach it to the box, then drop it off anywhere FedEx picks up. This should prove to be convenient and everyone can track the return.The return mailing labels obtained from us are valid only for returns shipped within the U.S. Also note that there is an expiration of 7 calendar days on all return labels, therefore, make sure you use the label before the expiration. There will be a $5.00 fee if we have to issue an additional label due to the original label expiring.Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not
Damaged Shipment
Despite our best efforts, items may occasionally be damaged in transit. Carriers are responsible for damaged items and we will process the claim with the carrier. Forever Fit Now must be notified within 6 days of delivery about any damaged shipments.
Order ships
Products ship in 1 to 3 days from receipt of order. Orders must be received by 10 AM Central Time (Monday-Friday).
Track your order
You will receive the tracking number automatically.
Expedited shipping
While FedEx Ground service is our standard shipping method, we also offer 2Day and Overnight.
Back order
If product became back ordered, we will email you as soon as possible. You will have a choice of canceling the order or keeping it on backorder.
