How Do I Contact Forever Fit?
By e-mail: info@foreverfitnow.com
By Telephone: 858-204-4340
By Fax: 858-794-0514
What are your business hours?
Our business hours are: 9AM - 5PM Pacific Time Monday - Friday
We are closed weekends and National Holidays
What is the warrantee on your products?
There is a 90 day warrantee on many of our products against factory defects. Forever Fit Now will email a return label for warrantee service within the first 90 days.
What is your return policy?
You may return most new, unopened items within 30 days of delivery for a full refund. Shipping charges are not refundable. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns of an item with any indications that it has been used. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items should be returned in their original product packaging. Returns without a Return Authorization will not be accepted. Items that are opened or returned more than 30 days after delivery will receive a partial refund, a 30% restocking fee will be deducted from the refund. Items that are used and/or cannot be resold as NEW will receive a partial refund, a 50% restocking fee will be deducted from the refund.
Exchanges:
If you received a faulty item and need to exchange it for the same item, contact our Customer Service by email to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
When should I expect my refund?
It takes us up to 5 business days to process returns once they arrive at our warehouse. We will send an email confirming the refund.
Does Forever Fit supply a FedEx return label?
Yes! If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to the original shipping.
When you receive the emailed label you will need to print it out and attach it to the box, then drop it off anywhere FedEx picks up. This should prove to be convenient and everyone can track the return.
The return mailing labels obtained from us are valid only for returns shipped within the U.S. Also note that there is an expiration of 7 calendar days on all return labels, therefore, make sure you use the label before the expiration. There will be a $5.00 fee if we have to issue an additional label due to the original label expiring.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
What if my shipment is lost by the carrier?
In the unlikely event that a carrier loses your order, for your convenience Forever Fit will send a replacement order to you immediately after you notify us. We will handle all claims with the carrier. If a carrier only delivers part of your order, make sure to notify us ASAP.
What if my shipment is damaged?
Despite our best efforts, items may occasionally be damaged in transit. Carriers are responsible for damaged items and we will process the claim with the carrier. Forever Fit must be notified within 6 days of delivery about any damaged shipments.
How do I cancel an order?
Orders placed by 11AM CST, Monday – Friday, will ship the same day, therefore, if you need to cancel an order please call us prior to 12 noon Central time. Orders placed Friday afternoon, Saturday or Sunday, please email by Sunday evening or call us Monday morning. We will make every effort to locate the order and cancel it. In case you notify us after the item has been picked up by the carrier we may be able to make arrangements to have the order turned around and sent back to our warehouse. If we incur any additional shipping charges we will need to bill you.
What carriers do you use?
We use FedEx for shipments from Texas and UPS from California. We also use US Postal Service in certain instances.
How are my items packaged for shipment?
Unlike most of our competitors, we ship the large majority of our items in corrugated boxes for both privacy and a sturdier package. (Only ONE item ships in its display box and TWO items are heavy duty clear shrink wrapped.)
When will my order ship?
Products ship in 1 to 3 days from receipt of order. Orders must be received by 11AM Central Time (Monday-Friday).
Will I be able to track my order?
Yes! You will receive the tracking number automatically.
Is expedited shipping available?
Yes! While FedEx Ground service is our standard shipping method, we also offer 2Day and Overnight.
Can I use my own carrier or my FedEx account?
Forever Fit is not able to ship using other FedEx or UPS accounts.
What if an item is back ordered?
If product became back ordered, we will email you as soon as possible. You will have a choice of canceling the order or keeping it on backorder.
Do you share my email address with any other companies?
Never! It is our policy that any business or personal information you convey to us will remain totally private. Other than the normal course of doing business such as Address labels and packing slips, we never share any of our customer’s information with anyone.
